Delete Account

At Dermaskin, you have full control over your account and personal data. You can delete your account directly within our mobile application at any time, or request deletion by email if you have already uninstalled the app.

Option 1: In-App Account Deletion (Instant)

The fastest and recommended way to delete your account is directly inside the Dermaskin app:

1. Open the Dermaskin mobile app.
2. Go to the Profile tab in the bottom navigation.
3. Scroll to the bottom of the screen and tap Delete Account.
4. Review the data deletion summary and check the confirmation box: "I confirm that I want to delete my account".
5. Tap Delete Account. Your session is terminated immediately.

Note: If you have active orders currently pending payment, packaging, or in transit, account deletion cannot be initiated until those orders are either delivered or cancelled.

Option 2: Email Deletion Request (Support Team)

If you no longer have access to the app, you can submit a manual deletion request to our support team:

Subject: Account Deletion Request
Required Information: Your registered email address, registered phone number, and full name.

Email requests are processed within 3 business days after verifying account ownership.

What Happens When You Delete Your Account

Upon account deletion, our backend systems immediately execute the following actions:

• Authentication & Tokens: All active sessions and refresh tokens are immediately revoked. For users authenticated via Sign in with Apple, a token revocation request is dispatched to Apple's identity servers.
• Personal Data Cleared: Your profile photo, full name, email address, social account IDs (Google ID, Apple ID, Telegram ID), and push notification tokens are permanently deleted or anonymized.
• Saved Preferences Purged: All saved delivery addresses, wishlist items, restock waitlist requests, notification settings, and shopping carts are permanently deleted from our database.

Data Retention Policy (Statutory Legal Requirements)

In compliance with the Republic of Korea Act on the Consumer Protection in Electronic Commerce (Article 6) and applicable commercial tax regulations, records relating to completed transactions and consumer contracts cannot be immediately destroyed and are retained in a secure, anonymized state:

• Contract and Withdrawal Records: Retained for 5 years.
• Payment and Supply Records: Retained for 5 years.
• Consumer Complaints and Dispute Records: Retained for 3 years.

These retained records are isolated solely for financial audit and statutory compliance purposes and are never utilized for marketing or re-identification.